Last Updated: July 1, 2026

At Foneify (operated by KVA Enterprises), we want you to be confident in your purchase. Please read this policy carefully, as it explains the exact conditions under which returns, exchanges, and refunds are accepted.

Business Details: KVA Enterprises (Foneify) Shop No 1, Purohit Complex, Kachery Road, Rourkela, Odisha, 769012 Phone: 9439105556 Email: foneify.in@gmail.com

1. Opened Items — Not Eligible for Return

Once a product’s packaging or seal has been opened, it is not eligible for return or refund, except where the item is confirmed to be damaged or defective as described in Sections 2 and 3 below. This applies regardless of reason (change of mind, dislike of product, etc.).

We strongly recommend inspecting your package before opening it and recording an unboxing video as described in Section 3, so that any issue can be properly documented.

2. Manufacturing Defects — Covered by Manufacturer Warranty Only

• If a product develops a manufacturing defect, it is covered solely by the manufacturer under their applicable warranty terms and policies.
• We do not offer a refund or exchange for manufacturing defects reported after the product has been opened and used. Such claims must be raised directly with the manufacturer’s authorized service center.
• We will assist you, where reasonably possible, in identifying the correct service center or warranty process for your product.

3. Damaged or Tampered Items — Exchange/Refund Conditions

If your product arrives physically damaged (e.g., damaged in transit) or the package appears tampered with, an exchange or refund will be considered only if both of the following conditions are met:

1. The outer product packaging was intact at the time of delivery (i.e., damage is to the product itself, not caused by mishandling after an already-open or compromised package), and
2. An unedited, continuous unboxing video is provided by the customer, clearly showing the sealed package being opened for the first time and the damage being discovered.

Important:

• Unboxing videos must be continuous and unedited, starting from the sealed, unopened package.
• Claims without a valid unboxing video, or where the video shows the package was already opened prior to recording, will not be accepted.
• Damage claims must be reported to us within 48 hours of delivery, along with the unboxing video, order number, and photographs of the damaged product and packaging.

4. Return Process and Deductible Charges

If a return is approved and the customer chooses to return the order (instead of an exchange), the following one-time deductible will be charged before the refund is processed:

• This deductible covers return logistics, handling, and processing costs and will be deducted from the refund amount.
• The remaining balance will be refunded to the original payment method (or via bank transfer/UPI, if applicable) after the returned product has been received and inspected by us.

5. Refund Timeline

• Once a return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds (after deduction of applicable charges per Section 4) will be processed within 7–10 business days to your original payment method. Actual credit to your account may take additional time depending on your bank or payment provider.

6. Exchanges

• Exchanges are offered only for damaged items meeting the conditions in Section 3 (intact outer packaging + valid unboxing video).
• Where an exchange is provided in place of a refund, the deductible charges in Section 4 do not apply, provided the item is exchanged for the same product.
• Exchange for a different product/model will be treated as a return plus new purchase, and the deductible under Section 4 will apply.

7. Non-Returnable Situations

We are unable to accept returns, exchanges, or refunds in the following cases:

• The item has been opened, used, or installed, and is not a verified damage/defect claim under Section 3
• No unboxing video was recorded, or the video does not meet the requirements in Section 3
• The claim is reported after 48 hours of delivery
• The product shows signs of misuse, physical damage caused by the customer, or unauthorized repair attempts
• Original packaging, accessories, invoice, or tags are missing (for approved return cases)

8. How to Initiate a Return, Exchange, or Refund Request

To raise a request, please contact us with your order number, a description of the issue, photographs, and (if applicable) your unboxing video:

Email: foneify.in@gmail.com Phone: 9439105556 Address: Shop No 1, Purohit Complex, Kachery Road, Rourkela, Odisha, 769012

We will review your request and respond with the next steps within a reasonable time.

9. Governing Law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, and is subject to the jurisdiction of the courts at Rourkela, Odisha.

10. Changes to This Policy

We reserve the right to update or modify this Refund, Return & Exchange Policy at any time. The version published on our website at the time of your order will apply.